Rethinking Customer Satisfaction Towards More Sustainable Products – Sufficiency Within the Extended Kano Model
DS 130: Proceedings of NordDesign 2024, Reykjavik, Iceland, 12th - 14th August 2024
Year: 2024
Editor: Malmqvist, J.; Candi, M.; Saemundsson, R. J.; Bystrom, F. and Isaksson, O.
Author: Konig, Kristian; Vielhaber, Michael
Series: NordDESIGN
Institution: Saarland University, Germany
Page(s): 790-800
DOI number: 10.35199/NORDDESIGN2024.84
ISBN: 978-1-912254-21-7
Abstract
Development tasks often rely on value engineering to optimize functionality while minimizing effort, thereby enhancing customer satisfaction. Traditionally, improving system performance through advanced technologies has been common. However, sufficiency strategies advocate for reducing functionalities to mitigate environmental impacts, potentially dissatisfying customers. The present work proposes a paradigm shift within an extended Kano Model, introducing a reverse function to inspiringly integrate sufficiency for a sustainable design, validated on functional requirements for vehicles.
Keywords: Sustainable Design, Customer Integration Methods, Requirements Management, Design for X (DfX)