UNDERSTANDING THE USE OF EMAIL IN ENGINEERING: A SCENARIO BASED APPROACH
DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia
Year: 2010
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Loftus, C.; Hicks, B. J.; McMahon, C. A.
Section: DESIGN INFORMATION AND KNOWLEDGE
Page(s): 1575-1584
Abstract
This paper is part of a research project to investigate strategies for improving the use and re-use of email sent during the course of engineering work. Using the current literature and empirical studies undertaken during this project the paper presents a non-exhaustive set of requirements for use in assessing such strategies. This paper contributes a set of 9 scenarios that can be used to as part of a method for assessing the appropriateness and eventual success of implementations proposed to improve the use of email in engineering and communicate critical challenges to industry.
Keywords: email, communication, information, re-use, scenarios