PARTICIPATION OF HEALTHCARE REPRESENTATIVES IN HEALTH-RELATED DESIGN SPRINTS
Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020)
Year: 2020
Editor: Boujut, Jean-François ; Cascini, Gaetano ; Ahmed-Kristensen, Saeema ; Georgiev, Georgi V. ; Iivari, Netta
Author: Alhonsuo, Mira E. (1); Sarantou, Melanie A. (1); Hookway, Samantha J. (2); Miettinen, Satu A. (1); Maarja Motus (3)
Series: ICDC
Institution: 1: Faculty of Art and Design, University of Lapland, Rovaniemi, Finland ; 2: HDK-Valand Academy of Art and Design, University of Gothenburg, Gothenburg, Sweden; 3: Faculty of Design, Product Design department, Estonian Academy of Art, Tallinn, Estonia
Page(s): 044-051
DOI number: https://doi.org/10.35199/ICDC.2020.06
Abstract
This paper examines the participation of various healthcare specialists and representatives in three design sprints aimed to co-design healthcare services through service design approaches. The design sprints were executed during the spring of 2019 in Gothenburg, Sweden; Tallinn, Estonia; and Rovaniemi, Finland, each lasting four to five days. This paper discusses the varied roles of healthcare representatives as participants in health-related design sprints and how these different participatory roles can optimise, support and catalyse design sprint processes to develop health services. The findings show that by being part of a team, healthcare representatives can learn to use design methods and design thinking, which have an impact on future development work for healthcare services. The value of the paper lies in presenting a practical framework for use in design sprints by healthcare representatives towards the development of health-related services.
Keywords: Service design, healthcare, design sprint, participation